BRIAN HOLLER / IDEAS IN PRACTICE

The Five Jobs Business Media Should Actually Do

Brian Holler on stage at the IgniteIt cannabis conference

“Good exposure” is one of those phrases that sounds useful until somebody asks what the media was actually supposed to accomplish.

A publication, interview, newsletter, event, podcast or sponsorship can create different kinds of value. Problems start when every format is sold as visibility and every result is reduced to reach.

1. Filter signal

Nobody running a business can follow everything. Useful media decides what deserves attention, separates consequential change from noise and explains why the distinction matters.

That filtering job gets more valuable as publishing gets easier. More information does not automatically create more understanding.

2. Add context

A regulation changed. A company raised money. A market grew. Those are facts. Context explains what changed from before, who is affected, what remains uncertain and which decisions may need another look.

This is where reporting becomes more than transcription.

3. Create access

Interviews, events and good reporting can put an audience closer to experience it does not possess directly. The value is not celebrity proximity. It is the ability to hear how somebody else sees the problem, what they learned doing the work and where their judgment differs from yours.

Media earns its place in the business stack when it helps somebody understand, decide, connect or act.

4. Transfer credibility without laundering it

A trusted outlet can make an unfamiliar person, company or idea easier to evaluate. That only works if the outlet protects the distinction between access, advertising, sponsorship and editorial judgment.

Paid media can be useful. Earned media can be useful. They make different promises. Keeping those promises legible is part of the product, which is why I keep returning to the distinction in The Truth About Cannabis Media.

5. Reach people capable of doing something with it

Distribution matters. The useful question is not whether the number is large in isolation. It is whether the work reached people capable of caring, buying, partnering, investing, hiring, learning or changing a decision.

That is also why distribution is not the same thing as audience. One creates access. The other shows evidence that people had a reason to return.

Give every media investment a job before you give it a KPI

Reporting may create context. A founder interview may create access and credibility. A newsletter sponsorship may build repeated awareness. An event may create relationships. A search-driven guide may capture demand over time.

Once the job is explicit, measurement gets less theatrical. You can ask whether the tactic did the thing you hired it to do instead of demanding that one impression count prove awareness, trust, demand generation, pipeline and revenue at the same time.

Related: What Operators Actually Need From Media · What Should You Measure Besides Reach and Impressions? · Media, Attention & Trust.


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